Refunds

Live events

Once a ticket is purchased - customers may apply for a refund. Refunds must be submitted to us in writing to our email promoters@crowdsurfonline.com a minimum of 5 days before the event. The customer may face a cancellation fee of 5% + payment processing charges of 2-4%.

CSO LiveS

Subscriptions:

As the nature of the business works on a monthly schedule and CSO LiveS Business subscribers must sign up 2 weeks before the following subscription month - the refund policy allows the following.
Once a CSO LiveS Business subscription purchase has been made - a CSO LiveS Business subscriber can cancel the service - before using the service up until the date of the subscription months first day I.e May 1st. If a cancellation is made before using the service, the user cancelling the service will be charged a cancellation fee of 18.5%. Once the user’s subscription month begins, the user will be entitled to a further 14 day cancellation period and the same cancellation fee of 18.5% will be charged should the user cancel within this time. After the 14 day window, the user may cancel their subscription - however they will not be refunded and they will be able to use CSO LiveS service until the end of their subscription month. If the user was not able to use the CSO LiveS service or did not use the CSO LiveS service because of a fault by CSO LiveS during the time of their subscription month the user will be issued: another month’s subscription, a partial refund or a full refund.
Add-on purchases can be cancelled before use - however the customer or CSO LiveS Business subscriber will be charged a 18.5% cancellation fee. Once the Add-on has been used, the customer or CSO LiveS Business subscriber will not be entitled to a refund unless they were not able to use the CSO LiveS service or did not use the CSO LiveS service because of a fault by CSO LiveS. In this case, the user will be issued another Add-on, a partial refund or a full refund.
 

Pay-Per view:

As the nature of the business works on a monthly schedule the refund policy allows the following.
This refund policy refers to purchases from CSO LiveS or from a CSO LiveS Business subscriber. Should there be a need for a refund for a purchase from a CSO LiveS Business subscriber, the public user must contact them first.
Pay-per-view purchases can be cancelled before use - however the customer will be charged a 18.5% cancellation fee. Once the purchase has been used, the customer will not be entitled to a refund unless they were not able to use the CSO LiveS service or did not use the CSO LiveS service because of a fault by CSO LiveS. In this case, the user will be issued another ticket, a partial refund or a full refund. 

All CSO LiveS refunds must be submitted to us via email at promoters@crowdsurfonline.com